Privacy Policy

1. INTRODUCTION

At Child Aid Mthatha Network for Community Development (website: https://waqtrep.com), we value your trust and are dedicated to protecting your personal data. As an organization committed to enhancing the well-being of communities, we take your privacy seriously and ensure that your data is handled with the utmost care.

By using our website and services, you consent to the terms outlined in this Privacy Policy. Please read it carefully to understand how we collect, use, and protect your personal information.

2. DATA COLLECTED
DATA STORAGE LOCATION

At Child Aid Mthatha Network for Community Development, we are committed to protecting your privacy. Our web servers are securely hosted to ensure your data is safely stored. We take steps to ensure compliance with privacy laws, specifically ensuring that your data is protected.

REGISTRATION DATA

When you register on our website, we collect the personal information you provide, such as your name, email address, and any other details you choose to share. This information allows us to keep you informed about our initiatives and the work we do within communities. You can view, edit, or delete your personal information at any time.

SUPPORT DATA

If you request support or wish to get involved with our community projects, we will collect the necessary details to provide the help or services you need. This includes support for volunteer registration, donations, or other services related to the organization.

COMMENTS

When you leave comments or feedback on our website, we collect the data shown in the comments form, along with your IP address and browser user-agent string, to help detect and prevent spam.

CONTACT FORM

Information submitted through the contact form on our site is sent directly to our team. This data is stored securely and is only used to respond to your inquiries or support requests. We do not share this information with third parties.

GOOGLE ANALYTICS

We use Google Analytics to monitor website usage and improve our online presence. This data helps us understand how people interact with our website, but it does not include personal information. You can opt out of Google Analytics monitoring by using this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information for the following purposes:

– To keep you informed about the latest news, updates, and events from At Child Aid Mthatha Network.
– To provide support and assistance for your involvement with our initiatives.
– To ensure the security of your information and prevent any fraudulent activity.
– To customize your experience on our website based on your preferences.
– To ensure that the website operates smoothly and efficiently for all users.

3. EMBEDDED CONTENT

Pages on this site may include embedded content such as videos, articles, and media from third-party platforms like YouTube and social media networks. Embedded content from external websites behaves the same as if you were visiting those websites directly.

These third-party websites may collect data about you, use cookies, implement additional tracking technologies, and monitor your interaction with the embedded content. This includes tracking your interactions if you have an account with these websites and are logged into them. Below is a list of services we use:

FACEBOOK
We use the Facebook plugin to display our community updates and initiatives. Facebook may use cookies and track user interactions based on its own privacy policy, which is beyond our control. Your IP address will not be shared with Facebook unless you consent. See their privacy policy here: Facebook Privacy Policy.

TWITTER
The Twitter feed plugin is used to display our latest tweets and community engagement. Twitter has its own privacy and cookie policies that we do not control. Your IP address will not be sent to Twitter until you provide your consent. You can read their privacy policy here: Twitter Privacy Policy.

YOUTUBE
We embed YouTube videos related to our community development efforts on our site. YouTube’s privacy and cookie policies apply when interacting with these videos. Your IP address will not be transmitted to YouTube until you give your consent. You can view their privacy policy here: YouTube Privacy Policy.

4. COOKIES

Our website uses cookies, which are small text files stored on your device to help improve your user experience. Cookies are typically used to retain user preferences, manage website functionality, and collect anonymized data for third-party applications like Google Analytics. While cookies enhance your browsing experience, you have the option to disable them through your browser settings. For specific instructions on how to manage cookies, please consult your browser’s help section.

NECESSARY COOKIES (FOR ALL SITE VISITORS)

  • cfduid: Used by our CDN service, Cloudflare, to identify individual clients behind a shared IP address and apply security settings accordingly. For more details, refer to Cloudflare’s privacy policy here.
  • PHPSESSID: Used to identify your unique session on the website and maintain your activity across different pages.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED-IN USERS)

  • wp-auth: Used by WordPress to authenticate logged-in visitors, ensuring proper password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to identify logged-in visitors and ensure secure access.
  • wordpress_test_cookie: Ensures that cookies are functioning correctly for logged-in users.
  • wp-settings-[UID]: Customizes your admin interface and possibly the main website interface based on your user ID.
  • wp-settings-[UID]:WordPress also sets wp-settings-{time}-[UID]: Customizes the user interface based on your user ID.

5. WHO HAS ACCESS TO YOUR DATA

At At Child Aid Mthatha Network for Community Development, we prioritize the privacy and security of your personal information. The data we collect is used solely to improve our services and support our mission. Depending on whether you are a registered user or not, the access to your personal data varies:

  • Non-Registered Visitors: If you are not a registered client, we do not collect or retain any personal information about you, and thus no one has access to your data.
  • Registered Clients: If you have a registered account on our website, your personal information can be accessed by the following:
    • Our System Administrators: They require access to your account details for maintenance, troubleshooting, or enhancing the security of our platform.
    • Our Supporters: In order to provide adequate support and assistance, authorized personnel within our organization may need to view your account information when addressing inquiries or technical issues.

We ensure that access to your data is strictly regulated to protect your privacy and support the effective functioning of our services.

6. THIRD PARTY ACCESS TO YOUR DATA

At At Child Aid Mthatha Network for Community Development, we are committed to maintaining the confidentiality of your personal data. We do not share your personal information, such as your email, name, or other identifying details, with third parties unless necessary to fulfill our service obligations. The only exceptions to this policy are limited to partners with whom we share specific data to ensure you receive the services you expect from us. Below are the third parties we may share your data with:

  • Our Support Partners: To enhance our ability to provide assistance, we may share relevant data with authorized partners who assist in managing or providing support services. These partners are strictly bound by confidentiality agreements and are only given access to data required to fulfill specific tasks.
  • External Service Providers: We may share limited data with external service providers, such as payment processors or analytics tools, to improve the functionality of our website and services. These third-party services are used to enhance your experience and assist with website operations, but they only have access to necessary data and are required to comply with data protection standards.
  • Government or Legal Authorities: In the event of a legal obligation or request from law enforcement, we may be required to share your data with relevant authorities. This is only done to comply with the law, safeguard our rights, or protect individuals’ safety.

7. HOW LONG WE RETAIN YOUR DATA

We retain your data for as long as necessary to provide the services you’ve requested and to comply with our legal obligations. Below are specific details on how long we retain your data:

  • Support Tickets and Comments: When you submit a support ticket or leave a comment, its metadata is retained until you request its removal. This allows us to recognize you for future interactions and approve your comments automatically without holding them for moderation. If you prefer your data not to be retained, you can ask for it to be removed at any time.
  • Registration Data: If you register on our website, we store the personal information you provide in your user profile. You can access, modify, or delete your personal information at any time, except for changing your username. Website administrators can also view and edit this data, but it remains under your control.

We only retain your personal data for as long as needed to fulfill the purposes outlined in this policy and in accordance with applicable data protection laws. After that, your data will be securely deleted or anonymized.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol across our website to ensure that communications between our users and our servers are encrypted. This helps protect personal identifiable information from being intercepted or compromised by unauthorized third parties.

In the event of a data breach, our system administrators will take immediate action to secure the system’s integrity. We will notify affected users and, if necessary, initiate a password reset to protect their accounts.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on our website or have submitted comments, you may request an exported file of the personal data we retain, including any additional information you have provided to us.

You also have the right to request the deletion of any personal data we have stored. However, this does not apply to data we are required to retain for administrative, legal, or security purposes. For example, we cannot erase data that is necessary for you to maintain an active account, such as your email address.

Please note that if you request the deletion of all your data, we will no longer be able to provide support or other related services to you.

GDPR RIGHTS

Your privacy is extremely important to us. As part of our commitment to privacy, we comply with the European Union’s General Data Protection Regulation (GDPR). Residents of the EU have the right to request information about the data we hold and how it is processed. For more details on your GDPR rights, please refer to the EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

At Child Aid Mthatha Network for Community Development may provide links to third-party websites on our site. However, these websites are not monitored or verified for privacy or security compliance by us, and we cannot be held responsible for the conduct or privacy practices of these third-party sites.

Any social media sharing links, whether displayed as text or icons, will not connect you to the associated third-party websites unless you click on them explicitly.

Please note that this Privacy Policy, along with any related documents, does not create any enforceable rights for third parties or require the disclosure of personal information about members or users of our services. We do not assume responsibility for the data collection or practices of any third-party advertisers or websites. We encourage you to review the privacy policies and terms of service of any third-party site you visit.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times, it may be necessary or legally required for At Child Aid Mthatha Network for Community Development to release your personal information in response to a valid request from a government agency or a private party involved in legal proceedings. We may disclose your data if we believe, in good faith, that it is necessary for a civil action, criminal investigation, or other legal matters.

In the event of receiving a subpoena or similar legal request, we may notify you and give you an opportunity to contest the request, though we are not obligated to do so. Additionally, we may report and release your information to authorities if we believe it is necessary for legal reasons, such as addressing fraudulent activities.

We will only release your data for legal purposes in compliance with the laws of your country of residence.

12. AMENDMENTS

At Child Aid Mthatha Network for Community Development may update or amend this Privacy Policy as needed to reflect changes in our practices, legal requirements, or services. Whenever such changes are made, we will update this page to reflect the new policy. In cases where amendments are significant, we may request your consent to continue using our services.

Please ensure to review this Privacy Policy periodically to stay informed about how we protect your data and manage your privacy.